Character traits of a succesful DPM
What are the crucial character traits for a Digital Project Manager?
A DPM is a digital solution architect and as such...
Great Digital Project Managers are:
1. Flexible communicators
Able to translate the technical jargon into benefits for the client and vice-versa. Check-in frequently with the tasks in progress and able to supervise teams online.
You should know and understand every aspect of the project, and potentially be able to anticipate questions or concerns the client might have.
One of the most important rules in #DPM is ABC - Always Be Communicating! #projectmanagement
As a project manager it's good to have the ability to "put on different thinking hats" which means be able to see things from different perspective and get more clear about what's the real issue.
2. Natural leaders
A project manager has to know and feel how to build an informal authority and exercise power to be able to enforce the team’s processes and keep their work in-sync, even if the different team members are not in premises and you work on-line most of the time.
Being good at using persuasion and their influence to motivate people on the team and negotiate with suppliers and stakeholders on the scope, time and money to be spent.
4. Synthetic thinkers
A good project manager is able to synthesize informations, combine them into a complex system and be able to see the whole picture.
Always staying on top of trends, changes, knowing the deliverables in your industry. Holding some expertise in the domain he/she is working in.
You don't have to be a programmer to work with professional programmers, but understanding the main concepts behing programming is very helpful for bringing up the communications from the specialized teams' level to the client, user or business sponsor.
You should never answer to project issues completely alone but to check them with the source, with the technical people. Again - don't make assumptions, check the facts.
As a project manager you should feel and be strong on your position. As such you have to agree with your role's responsibilities and never delegate your core competencies.
Consistency is the King!
7. Organized and constantly organizing
Digital Project Managers have to be extremely well organized as they are as the steering wheel on the ship, constantly organizing, understanding the roles in their team. As a DPM you should know what each of your team members does on a daily basis.
8. Having strong sense of reality + crytical thinking skills
As a DPM you need to be setting and managing expectations, defining scope - for this to be relevant a DPM should never assume too much and check the assumptions with those who are experts in their field, avoiding bias thinking, taking sides, always keeping track of what is a fact, and what’s merely someone’s opinion.
9. Understanding the economic realities
Having fiscal responsibility for the various project phases and being one of the main actors during milestone reviews and status meetings with the project sponsors and business representatives, demands of the digital project manager the understanding of the budget, cash-flows and return on investment concepts, ability to crack down financial statements.
You should act as if you owned the whole process, as if you where an entrepreneur, who not only thinks about delivering a solution as-is but to fulfill a gap in the market and the client's needs.
Such an attitude will make you more synchronized with what the business sponsor needs and what the final user wants, you won't lost the track of why you are doing this project in the first place.
11. Thinking (and communicating) precisely
Attention to detail and ability to break things down into smallest detail - create Work and Risk Breakdown Structures (WBS, RBS) to have smaller manageable parts in the project is crucial.
Not only for handling and managing the project, but also to be able to communicate any issues and escalate them to the stakeholders.
Managing changes, being forced to constantly look for solutions to different problems which occur on the project, DPMs have to be creative and open-minded, always trying to connect the dots.
13. With a positive outlook
Yes, as a DPM you should have that as well. Remember that you’re here to keep up the morale in the team and motivate people to action. You are also the main point of contact for everyone in the project, so stay positive and focused on the projects’ goals.
Deliver and keep everyone happy 🙂
Besides the character traits of a digital project manager, the technical skills are also important. So I've put up a list of some good-to-have skills for a DPM, who want to stay confident while managing digital projects.
Technical knowledge good to have for a DPM
Here are some of the things you should understand as a digital project manager:
- Copywriting, content writing and editing
- FTP (file transfer protocols) and cloud storage services
- Reporting & Analytics
- IT Systems Architecture -
- CMS (Content Management Systems) - e.g. WordPress, Drupal, Joomla
- SEO (Search Engine Optimization)
- Social Media - Facebook, YouTube, Twitter, LinkedIN, Pinterest, Google+, ... (here's a list of the Top15)
- Presentation software - Keynote / PowerPoint, Prezi, etc.
- Simple photo editing - maybe not advanced Photoshop, but something like Gimp or Paint.NET
- Understanding of formal PM methodologies - e.g. Prince2, PMI (see here for the Top10 in 2015)
- Knowledge of technical aspects of the business a DPM works in.
- Knowledge of modern technologies and emerging platforms - terms like SaaS, IaaS, Meteor, AngularJS, PHP, Ruby, ... should ring a bell.
Here's a nice list of 35 terms you should know and understand as a DPM (or a digital start-up entrepreneur).
So... let me know - What do you think?
Would you add something to the pack, or maybe you'd remove a few lines?
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Hope to stay in touch with you.